FCCU Mobile Banking

FCCU <sup>2</sup> Mobile Banking

Our new and improved FCCU2 app is HERE

Download today!

It’s now even easier to stay connected to your Financial Center Credit Union account no matter where you are. Whether you’re banking from the comfort of your sofa, working from home, or an essential worker – thank you for being on the frontlines — you can enjoy all of the new perks FCCU2 has to offer when you download today!

It's easy, simple, and formatted for use on your favorite device. In an effort to keep everyone safe and healthy during these unusual times we encourage you to take advantage of our self-service products from the comfort of your home.

Simply click on the Google Play or AppStore button below to download the app to your device. Once the app is downloaded, log in using your myBURT username and password.

Summary
  • Free, secure, and easy-to-use, 24/7 access to accounts.
  • NEW Touch ID and face recognition to sign on to the app. This means even more secure accounts, and it’s a real time saver!
  • Direct access to myBURT, allowing for banking activities anytime, anywhere on devices with internet access or data plans.
  • Consolidated view of account balances and transaction history-which means you’ll reduce the number of steps it takes to get the important account information you need!
    • You can stay in touch through quick SMS banking
    • Transfer funds between accounts
    • Make loan payments
    • Make a loan request
    • View rates
    • And more!
FAQs

Q. How do I access FCCU2 mobile app?

A. There are several ways to access Financial Center's mobile banking:

  • Apple devices (iPhone, iPad): visit the Apple AppStore to download the app

  • Android devices: visit the Google PlayStore to download the app

Q. Is there a service fee for the FCCU2 mobile app?

A. Financial Center offers FCCU2 as a complimentary service to our members. Please be aware that it does require internet access via a data plan or wifi service, so you may incur data usage charges from your service provider.

Q. Do I need a new User ID and Password for FCCU2?

A. You do not need a new user ID or password to access the FCCU2 app. You can simply download the app and log in using your current username and password used for your myBURT Home Banking.

Q. How do I enroll in mobile banking?

A. Simply download the app to access FCCU2. No enrollment is necessary!

You will want to be enrolled in our online banking. You can enroll in myBURT Home Banking by calling us at 209.948.6024 or filling out a contact us form and a Call Center Representative will assist you.

Q. Do I need to be enrolled in online banking to use FCCU2?

A. Yes, you will need to be enrolled in myBURT Home Banking in order to take advantage of our new FCCU2 app. A prerequisite to enrollment in online banking is that you have an open checking account with us.

Enrolling in myBURT is easy — simply give us a call at 209.948.6024 or fill out a contact us form and a Call Center Representative will assist you.

Q. Does FCCU2 require software to be installed on my mobile device?

A. No. While there is an app available for Apple and Android devices, FCCU2 also has a browser-based experience. Simply register for the mobile browser through myBURT Home Banking using a desktop and a link will be sent to your mobile device to access the mobile site.

Q. What are the basic cell phone requirements to use FCCU2?

A. If your cell phone or mobile device has a data plan or internet access and a mobile web browser, you'll be able to use FCCU2!

Q. What features are available with FCCU2?

A. The new FCCU2 allows you to do nearly everything that is currently available on the FCCU2 app in addition to text banking which allows members to text a short keyword to 59289 you will receive a text back with the information requested.

Q. What is the difference between the previous FCCU2 app and the new FCCU2 app?

A. The new FCCU2-CU app is an up to date application that is more user friendly than our previous app with new features including Touch/Face ID login, Instant Balance and Text Banking options. The new FCCU2-CU app does not have the BillPay ability within the app but you can log in to your myBURT Home Banking to complete any BillPay transactions.

Q. What is Instant Balance?

A. Instant Balance is a feature that can be turned on within the new app that allows you to view your account balances without having to log into the app. A touch on the ‘Instant Balance’ icon above the log in prompt shows the balances of the accounts the members have chosen to view when setting up Instant Balance. Review function for set up

Q. What is text banking and what kind of transactions can I complete through text banking?

A. You can receive account balances for all accounts you have registered with FCCU2-CU as well as check the most recently posted transactions of your specified account.

Q. What do I do if I want to enroll in text banking?

A. If you would like to set up text banking you will need to use a desktop to enroll in Mobiliti through your myBurt home banking account. Select the Mobiliti option within the Access Account tab, select Add New Device with the My Devices tab and input your mobile phone number under Other Services and select Continue at the bottom of the page. You will receive an activation text message from 59289 input that number into the activation code box and select    will be an option within your myBurt home banking account to register for,

Q. What are the text banking keywords?

A. To receive your account balance you can text any of the following:

 B, BAL, BALANCE, BALANCES

To receive your transaction activity of a specified account you can text any of the following followed by the nickname of the account requested:

 STMT, TRAN, HIST

You can text HELP or HLP to receive more information about the text banking keywords

Q. Can I use FCCU2 on multiple devices?

A. Yes, there is no limit on the number of devices you use to access our mobile banking.

Q. Can I use  FCCU2 any time?

A. Yes! That is one of the great features of the mobile app — you can use it anytime, anywhere, anyway (as long as you have a mobile device with wi-fi and/or cellular connection turned on).

Q. Is FCCU2 as secure as your other online services?

A. Absolutely. The safety and security of your accounts is extremely important to Financial Center Credit Union. Both the mobile banking app and mobile banking browser are loaded with the same security measures as used for myBURT and BURT Pay. When you close the app out you are logged out of the online banking session.

Q. What if I can't get my mobile device to work through the app or mobile web-site?

If you have confirmed that your mobile device has access to its data plan and/or wifi and you are still unable to connect via the installed app and mobile web browser link, then you will want to trouble shoot through your device or data provider customer support.

Q. What if I lose my mobile device?

A. Our mobile banking app does not store your account or financing information on your device as part of FCCU2. Your password is not saved on the device or in the app. Do not store your User ID or Password on your device to help guard against unauthorized access.

Q. What can I do to keep my accounts safe when using FCCU2?

A. Here are some good practices for you to put into place when accessing your Financial Center accounts on your mobile device:

  • Routinely download and apply security updates and patches to your mobile browser and device when they are made available by your wireless and operating system providers
  • Keep your app up-to-date by downloading and installing any updates released for FCCU2 wireless provider.
  • Do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Do not leave your mobile device unattended during an open FCCU2 banking session.
  • Guard your device against unauthorized access by keeping it on you or in a safe place.
  • As with other accounts, do not save your User ID or Password in memos or elsewhere on your device.
  • Be aware of the potential for fraudulent text or multimedia messages (SMS/MMS), emails and apps. Financial Center will never request or invite our members to access FCCU2 via a SMS/MMS message.

Q. Can I apply for a loan using you mobile app?

A. It's easy to submit a loan request through Financial Center's mobile app! When you are in FCCU2, simply click the More button on the bottom navigation page and select Request a Loan option you will be linked directly to the loan information page on our website. From there, you will be able to select the desired loan type and complete an easy form.